The issue has been resolved and the service is operating normally.
Posted Dec 12, 2024 - 23:42 EST
Update
We are no longer seeing authentication errors. Systems are operating normally. We will continue to monitor until the morning.
Posted Dec 12, 2024 - 23:21 EST
Monitoring
We are continuing to see signs of recovery. We expect full recovery soon.
Posted Dec 12, 2024 - 23:02 EST
Identified
We can confirm the increased error rates for password and magic-link based authentication. Our authentication partner is beginning to see signs of recovery. Customers may continue to receive an error while we work toward full resolution. We recommend continuing to retry any failed requests and will provide more information shortly.
Posted Dec 12, 2024 - 22:45 EST
Investigating
We are currently noticing issues with password and magic-link based authentication.